top of page

SHIPPING & RETURNS

SHIPPING POLICY

At Rowellery Collections, we aim to ensure that your orders are processed and delivered in a timely and efficient manner. Below are the details of our shipping policy.

Processing Time

  • All orders are processed within 14 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: 14 working days

  • Expedited Shipping: 7 working days

  • International Shipping: 21 working days

Please note that delivery times are estimates and may vary due to factors outside of our control, such as customs processing for international orders.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to check the status of your order.

Shipping to P.O. Boxes

We do not ship to P.O. boxes. Please provide a physical address for shipping.

International Shipping

We offer international shipping to the following countries: [List countries]. Please be aware that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rowellery Collections is not responsible for these charges if they are applied and are your responsibility as the customer.

6. Damages and Lost Items

Rowellery Collections is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

​

RETURN & EXCHANGE POLICY

At Rowellery, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and flexible return and exchange policy. Please read the details below to understand our guidelines.

Returns

  • Eligibility: We accept returns within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition that you received them.

  • Return Process: To initiate a return, please contact our customer service team at info@rowcostore.com. Once your return is approved, we will provide you with instructions on how and where to send the item.

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over [X amount].

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.

  • Please note that shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund (unless the return is due to our error).

Exchanges

  • Eligibility: If you would like to exchange your item for a different size, color, or product, please contact us within 7 days of receiving your order.

  • Process: To exchange an item, first follow the return process mentioned above. Once we receive your returned item, we will process the exchange and ship the new item to you at no additional cost (for domestic exchanges).

Damaged or Incorrect Items

  • If you received a damaged or incorrect item, please contact us immediately at info@rowcostore.com with details and photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

​

bottom of page