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STORE POLICY

CUSTOMER CARE

At Rowellery, our customers are our top priority. We are dedicated to providing outstanding service and ensuring that your experience with us is seamless, from the moment you browse our collection to the time your jewelry arrives. If you have any questions or concerns, our customer care team is here to assist you.

Product Inquiries and Custom Orders

  • Jewelry Information: If you need more details about a specific item—such as gemstone authenticity, materials, or care instructions—our team is happy to provide additional information.

  • Custom Designs: Interested in creating a custom piece? Our experts will guide you through the design process to ensure the final product meets your vision. 

Product Care and Warranty Support

We want your jewelry to last for years to come. Our customer care team can offer:

  • Care Instructions: Advice on cleaning, storage, and general care to maintain your jewelry’s beauty and durability.

  • Warranty Assistance: If your item is covered under our warranty, we will facilitate any repairs or replacements required. Please reach out to us with details of the issue and proof of purchase for warranty claims.

Feedback and Complaints

We value your feedback, whether positive or constructive. If you have any concerns or complaints about our products or services, please let us know. Your feedback helps us improve and continue delivering the best possible customer experience.

Response Time

Our goal is to respond to all customer inquiries within an hour during business days. For more urgent matters, such as order cancellations or adjustments, please call us directly for immediate assistance.

PRIVACY & SAFETY

At Rowellery, we are committed to protecting your personal information and ensuring a safe shopping experience. This Privacy and Safety Policy outlines how we collect, use, and safeguard your data when you interact with our website, make purchases, or contact us. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect personal information to fulfil your orders and improve your experience. The types of information we may collect include:

  • Personal Information: Name, shipping/billing address, email address, phone number, and payment details.

  • Order Information: Items purchased, order number, and transaction details.

  • Website Usage Information: IP address, browser type, operating system, and browsing activity via cookies and similar technologies to help us improve our website’s functionality.

How We Use Your Information

Your personal information is used solely for the purpose of providing our services, including:

  • Order Processing: To process your purchases, manage payments, and fulfill shipping.

  • Communication: To contact you with order updates, promotions (if opted in), and respond to inquiries.

  • Customer Support: To provide assistance, address complaints, and handle returns or exchanges.

  • Improvement of Services: To analyze website traffic and user behavior to enhance our website’s user experience.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We work with trusted third parties to provide certain services, such as:

  • Payment Processing: Payment gateways (e.g., PayPal, Stripe) securely handle your payment information.

  • Shipping Partners: Third-party shipping companies to deliver your orders.

  • Analytics Providers: We may use analytics services (e.g., Google Analytics) to better understand our website’s performance and customer behavior.

These third parties are only given the information necessary to perform their specific services and are obligated to keep your data secure.

Data Security

We prioritize the safety of your personal information. Here’s how we protect your data:

  • Encryption: All payment transactions are encrypted using SSL (Secure Socket Layer) technology.

  • Secure Storage: We store your data in secure systems, and access is restricted to authorized personnel only.

  • Payment Safety: We do not store your payment information (e.g., credit card numbers) on our servers after transactions are completed. All payments are processed through secure third-party platforms.

Your Rights

You have the right to:

  • Access and Update Information: You can access or update your personal information by logging into your account or contacting us directly.

  • Opt-Out of Marketing: If you have opted into our marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link in the email.

  • Request Data Deletion: You may request that we delete your personal data, except for information we are required to retain for legal or security reasons.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your shopping experience:

  • Cookies: Small files stored on your device that help us understand your preferences and browsing activity. You can adjust your browser settings to refuse cookies if you prefer.

  • Analytics: We may use analytics tools to collect non-personal information about how visitors interact with our website. This helps us improve user experience.

Changes to This Policy

We may update this Privacy and Safety Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review the policy regularly.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

Payment Methods
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